AI on TripAdvisor overlooking dangerous reviews
2 July - 13 mins
Podcast Series
The Claire Byrne Show
The consumer organisation ‘Which?’ has said that Tripadvisor's new AI review summaries don’t show the full picture and can leave out things like hotel food poisonings or unclean reviews.
To explain further was Duncan Brumby, Professor of Human–Computer Interaction at University College London.
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