Is there anybody out there? Customer service in the age of AI.
12 September 2025 - 47 mins
Podcast Series
Taking Stock
This week on Taking Stock Susan Hayes Culleton looks at how agentic AI is changing and maybe making customer service a lot poorer when she talks to Elaine Burke of the ‘For Tech’s Sake’ Podcast and Ecommerce expert Vinny O’Brien.
With an eventful week for the Murdoch Family, Susan talks to Hannah Miller of Bloomberg about their new ‘succession’ plan.
Plus, in a week where the Irish Fiscal Advisory Council tells government to slow down on spending, Susan talks to IFAC chairman Seamus Coffey.
Series Episodes
Canada at a crossroads, Shein slowing and the next era of the streaming wars
46 mins
28 August Finished
