Drum Tower: The cage—part two

A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage. To listen to the full series, subscribe to Economist Podcasts+. If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. This episode is also available to watch on The Economist’s YouTube channel. Hosted on Acast. See acast.com/privacy for more information.

How should employees and bosses be using the technology right now? And how should all of us prepare for the future? Andrew Palmer returns for a third season of Boss Class. This time it’s all about AI. In the first episode, he starts introducing AI into his daily work routines, and receives a nasty shock. To listen to the full series, subscribe to Economist Podcasts+. If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. In this episode, Andrew asks Claude, a generative AI programme, to write his management column for him. You can find Andrew’s column here and Claude’s version here. Hosted on Acast. See acast.com/privacy for more information.

As the smoke of a murderous crackdown clears, Iranians have hardened into two camps. Moderates and reformists are out; a sense of looming civil war is in. As America nears its 250th birthday, we launch our series examining the highlights and low points of its history. And why the wild playground popularity of the song “Sigma Boy” is so worrisome. Get a world of insights by subscribing to Economist Podcasts+. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. Hosted on Acast. See acast.com/privacy for more information.

AI is changing how we work. It's turning us all into managers. Be a good one. The Economist’s management columnist, Andrew Palmer, takes on the bots in the third season of Boss Class. From cloning to coding, agents to entry-level jobs, he tackles the threat head on and figures out how to turn anxiety into opportunity. Along the way he meets bulls and bears and the people who can help you to master management in the age of AI. Full Season 3 out 29th January 2026. To listen to the full series, subscribe to Economist Podcasts+. https://subscribenow.economist.com/podcasts-plus If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. Hosted on Acast. See acast.com/privacy for more information.

Many of the continent’s populist-right leaders once saw President Donald Trump as an example-setting fellow traveller. But his actions and policies on Venezuela, Greenland and Canada have them pulling back. Dating apps from the West failed to make inroads in India; now the country has its own crop of them. And scientific spying in the jungle reveals where predators hunt. Get a world of insights by subscribing to Economist Podcasts+. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. Hosted on Acast. See acast.com/privacy for more information.